Descripción del puesto

Primary Responsibilities

• Initiate outbound calls to potential customers, introducing products/services and conveying key benefits.
• Efficiently manage high volumes of inbound calls, ensuring timely and effective responses
• Build and nurture sustainable relationships with customers, going the extra mile to enhance their overall experience.
• Handle customer objections and concerns with professionalism and a problem-solving mindset
• Identify and seize opportunities to improve customer satisfaction and address inquiries or concerns effectively.
• Maintain accurate records of all sales activities in CRM system, ensuring real-time updates of account information.
• Strive to meet or exceed daily, weekly, and monthly key performance metrics consistently through strategic planning and proactive sales initiatives.
• Adapt quickly to changes in products, services, or sales strategies and communicate these changes effectively to customers!
• Regularly analyze key performance metrics such as conversion rates, lead generation, and revenue growth to identify areas for improvement.

Requisitos

• Candidates must be Panamanian citizens or hold a valid work permit for employment in Panama
• Minimum Educational requirement of a high school diploma or equivalent
• Over one year of proven sales experience, demonstrating a successful track record
• Strong multitasking abilities, prioritization skills, and effective time management
• Familiarity with CRM systems and best practices
• Excellent phone and verbal communication skills, coupled with active listening abilities.
• Customer-focused mindset with the ability to adapt to different personality types
• Focused, persistent, and goal-oriented
• Analytical and empathetic approach to customer interactions
• Advanced-Level English language skills
• This role requires candidates to work onsite at our office in the Tower Financial Center

Beneficios

Benefits

At Insignia, we value our team members and strive to create a supportive work environment. Here are some of the benefits you can expect:

• Attendance Incentives: We offer a monthly attendance bonus for those who consistently maintain excellent attendance and punctuality.
• Health and Life Insurance: Eligible employees receive private health and life insurance coverage after completing their initial probationary period.
• Parking Assistance: If you require parking and have a vehicle, we provide partial assistance with parking costs.
• Referral Program: We encourage you to refer qualified candidates to join our team and offer referral bonuses.
• Monthly Activities: We believe in fostering a sense of community and well-being. Our team enjoys various monthly activities.
• Discounts: You will enjoy exclusive discounts at various stores, gyms, restaurants, optical stores and more.
• Free Mental Health Assistance: we prioritize on your well being, with two onsite psychologists available to support you, whether you need someont to talk to or professional guidance, our dedicated team is here to help you thrive both, personally and professionally.
• Doctor OnSite: we have an onsite doctor available to provice medical assistance whenever you need it. Whether it's a routine check up or urgent care, our dedicated medical professional is here to ensure you stay healthy and supported.