Descripción del puesto

We are seeking dedicated and customer-focused individuals to join our team as Customer Service Representatives. In this role, you will play a pivotal role in ensuring our customers have a positive experience and receive exceptional support. If you have excellent communication skills, a passion for helping others, and a strong attention to detail, we’d love to hear from you!

Primary Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner
• Assist customers with product information, order inquiries, and issue resolution
• Handle any customer complaints, provide appropriate solutions to customers, and follow up to resolve any issues that impact the customers’ experience
• Maintain a high level of product knowledge to effectively address customer questions and concerns
• Process orders, returns, and exchanges accurately and efficiently
• Record and maintain customer interaction information in our database
• Collaborate with other team members to resolve complex customer issues
• Provide proactive and friendly customer support to enhance customer satisfaction
• Identify opportunities for process improvements and share customer feedback with the team

Requisitos

Requirements

• Candidates must be Panamanian citizens or hold a valid work permit for employment in Panama
• Minimum Educational requirement of a high school diploma or equivalent
• Strong problem-solving abilities and attention to detail
• Customer-centric mindset with a passion for helping others
• Ability to work in a fast-paced environment and adapt to changing priorities
• Proficiency in using Customer Support software and tools is a plus
• Advanced-Level English language skills

Beneficios

Benefits

At Insignia, we value our team members and strive to create a supportive work environment. Here are some of the benefits you can expect:

• Attendance Incentives: We offer a monthly attendance bonus for those who consistently maintain excellent attendance and punctuality.
• Health and Life Insurance: Eligible employees receive private health and life insurance coverage after completing their initial probationary period.
• Parking Assistance: If you require parking and have a vehicle, we provide partial assistance with parking costs.
• Referral Program: We encourage you to refer qualified candidates to join our team and offer referral bonuses.
• Monthly Activities: We believe in fostering a sense of community and well-being. Our team enjoys various monthly activities.
• Discounts: You will enjoy exclusive discounts at various stores, gyms, restaurants, optical stores and more.
• Free Mental Health Assistance: we prioritize on your well being, with two onsite psychologists available to support you, whether you need someont to talk to or professional guidance, our dedicated team is here to help you thrive both, personally and professionally.
• Doctor OnSite: we have an onsite doctor available to provice medical assistance whenever you need it. Whether it's a routine check up or urgent care, our dedicated medical professional is here to ensure you stay healthy and supported.